FAQs, Privacy Policy, Terms of Service

Frequently asked questions

What Shipping Methods Are Available?

  1. Standard Shipping
    Cost-effective and reliable, our standard shipping option is perfect for customers who prefer an economical choice. Delivery times may vary depending on your location.

  2. Express Shipping
    Need your supplements sooner? Choose our express shipping method for faster delivery. This option is ideal for customers who want their products delivered quickly.

  3. Free Shipping
    We offer free shipping on orders above $300. This is an excellent option for customers looking to save on shipping costs while stocking up on their favorite supplements.

  4. International Shipping
    We understand that our customers come from around the world. That's why we offer international shipping options for our global clientele. Shipping times and costs may vary based on the destination.

  5. Subscription Services
    For regular customers who want to receive their supplements on a scheduled basis, we provide subscription services with a 10% loyalty discount. You can set up automatic deliveries at your preferred intervals, ensuring you never run out of your essential products.

  6. Same-Day Delivery
    We are on Amazon. For customers in select areas, we offer same-day delivery with Prime members. Get your supplements delivered to your doorstep on the same day you place your order. Note- orders must be placed within a certain time frame.

Please note that shipping options, costs, and delivery times may vary depending on your location and order details. We are committed to providing a smooth and efficient shipping experience for all our customers.
If you have any questions or specific requirements, feel free to contact our customer support team for assistance. Your health and convenience are our top priorities, and we're here to help you get the supplements you need, when you need them.

What payment methods can I use?

At ObsidianFit®️, we offer a variety of secure and convenient payment options to make your shopping experience as seamless as possible.
Your satisfaction is our priority, and we've designed our payment methods to suit your needs.

  1. Credit and Debit Cards
    We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Pay with ease and confidence, knowing your transactions are protected with the highest level of security.

  2. PayPal
    Link your PayPal account to make quick and secure payments. PayPal offers added protection and the flexibility to choose from your linked payment methods.

  3. Apple Pay
    If you're shopping on your Apple device, use Apple Pay for a convenient and secure way to complete your purchase with a single touch or glance.

  4. Google Pay
    For Android users, Google Pay allows you to make payments effortlessly with your saved payment methods. It's a fast and secure option for your convenience.

  5. Bank Transfers
    Pay directly from your bank account using bank transfer methods. Simply follow the instructions at checkout for a smooth transaction.

Your financial information's security is of utmost importance to us. We use advanced encryption technologies to safeguard your data during the payment process.
Should you have any questions or require assistance with the payment process, our dedicated customer support team is ready to assist.

Your trust in us is valued, and we look forward to serving you and providing you with top-quality supplements. Your well-being is our mission, and our flexible payment methods are here to support your journey to a healthier you.

What are your exchanges, returns and refunds policy?

At ObsidianFit®️ we value your satisfaction and strive to provide the best products for your health
and fitness journey. We understand that occasionally, you may want to exchange, return, or seek a refund for your purchases.
Here's our straightforward and
customer-friendly policy: 

  1. Exchanges
    We are happy to exchange any unopened and unused products within 30 days of your purchase. Simply reach out to our customer support team, and they will guide
    you through the process, ensuring you receive the product that best suits your needs.

  2. Returns
    In the event that you're not completely satisfied with your purchase, we offer a hassle-free return process.
    Return unopened and unused items within 30 days of your purchase date, and we will provide a full refund or credit your account accordingly.

  3. Refunds
    If for any reason you are dissatisfied with your order, and the items have not been opened or used, you are eligible for a refund. Your refund will be processed within 7-10 business days from the date we receive your returned items.

Please note that our policy is designed to be fair and accommodating to our valued customers. We are committed to providing the highest quality supplements and delivering top-notch customer service.

If you have any questions or need assistance with an exchange, return, or refund, our dedicated
customer support team is here to help. Contact us at Contact@ObsidianFit.com
and we will assist you promptly.

Thank you for choosing ObsidianFit®️  as your partner on your health and wellness journey. Your satisfaction is our priority, and we look forward to serving you with the best products and service.

Privacy Policy

At ObsidianFit®️, we are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services.

Information We Collect

  1. Personal Information
    When you sign up for an account or use our services, we may collect personal information such as your name, email address, date of birth, and payment information.
  2. Usage Data
    We may automatically collect information about your interactions with our services, including your IP address, device information, browser type, pages visited, and the dates and times of your visits.
  3. Cookies and Similar Technologies
    We use cookies and similar tracking technologies to enhance your experience on our website and to analyze trends, administer the site, and track users' movements around the site.

How We Use Your Information

  1. To Provide and Improve Our Services
    We use your information to provide and personalize our services, communicate with you, and improve our offerings.
  2. To Protect Our Users
    We may use your information to detect and prevent fraud, abuse, or other illegal activities.
  3. To Send Promotional Communications
    With your consent, we may send you promotional emails about our products, services, and special offers.

Sharing Your Information

  1. Service Providers
    We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.
  2. Legal Compliance
    We may disclose your information when we believe it is necessary to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

Your Choices

  1. Opt-Out
    You may opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in the emails.
  2. Cookie Settings
    You can adjust your browser settings to refuse cookies or to be notified when cookies are being used. However, please note that some parts of our website may not function properly if you disable cookies.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information and to prevent unauthorized access, disclosure, alteration, or destruction.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

If you have any questions or concerns about this Privacy Policy, please contact us at contact@obsidianfit.com

Terms of Service

Welcome to ObsidianFit®️! These Terms of Service ("Terms") govern your access to and use of the ObsidianFit®️ website, products, and services (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use our Services.

  1. Account Registration
    - You must be at least 18 years old to create an account with ObsidianFit®️.
    - You agree to provide accurate, current, and complete information during the registration process and to keep your account information updated.
  2. Use of Services
    - You agree to use our Services only for lawful purposes and in accordance with these Terms.
    - You may not use our Services in any manner that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party's use and enjoyment of the Services.
    - You may not attempt to gain unauthorized access to any part of the Services, accounts, computer systems, or networks connected to the Services through hacking, password mining, or any other means.
  3. Intellectual Property
    - The content, features, and functionality of the Services, including but not limited to text, graphics, logos, images, audio clips, and software, are owned by ObsidianFit®️ or its licensors and are protected by copyright, trademark, and other intellectual property laws.
    - You may not modify, reproduce, distribute, transmit, publicly display, publicly perform, publish, adapt, or create derivative works from any content available on or through the Services without the prior written consent of ObsidianFit®️.
  4. User Content
    - You are solely responsible for any content you submit, upload, or display on or through the Services ("User Content").
    - By submitting User Content, you grant ObsidianFit®️ a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, publicly perform, and display such User Content in connection with the Services.
  5. Privacy
    - Our collection and use of personal information are governed by our Privacy Policy. By using our Services, you consent to the collection and use of your information as described in the Privacy Policy.
  6. Termination
    - ObsidianFit®️ reserves the right to suspend or terminate your access to the Services at any time and for any reason without notice.
    - Upon termination, your right to use the Services will immediately cease, and you must cease all use of the Services and delete any downloaded or printed materials obtained from the Services.
  7. Disclaimer of Warranties
    - The Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.   - ObsidianFit®️ does not warrant that the Services will be uninterrupted or error-free, that defects will be corrected, or that the Services or the servers that make them available are free of viruses or other harmful components.
  8. Limitation of Liability
    - In no event shall ObsidianFit®️, its affiliates, or their respective officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Services.
  9. Governing Law
    - These Terms shall be governed by and construed in accordance with the laws of California, without regard to its conflicts of law principles.
  10. Contact Us
    - If you have any questions or concerns about these Terms, please contact us at contact@obsidianfit.com